The Blog
6 Reasons People Cancel Their Memberships (And How to Prevent It)
by: Laurie FriesPublished on: 26/05/2025Here are the six most common reasons clients cancel their memberships in spas, salons, and med spas and the practical, proven solutions to prevent it: personal connection, consistent service, and front desk training to boost retention and build long-term client loyalty.
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Warm & Welcoming Questions Build Trust With First-Time Customers (7 of my FAVORITE 25 are Listed Below)
by: Laurie FriesPublished on: 05/05/2025Try these 7 questions to get your prospects talking about their favorite subject - themselves. When people get to talk about themselves, they feel heard and are more likely to buy.
