The Blog
New Blog PoGreat Teams Don’t Happen by Accident — They’re Built with Intentionst
By: Laurie Fries Published on: 01/07/2025Strong front desk and sales teams don’t happen by chance—they’re intentionally built through hiring for attitude, energy, and a genuine desire to make customers feel valued. And when paired with consistent training, your business can turn everyday interactions into meaningful connections that boost memberships, referrals, and long-term loyalty. Learn some of the ways you can start doing this.
Front Desk / Sales TeamDream TeamMember Experience
6 Reasons People Cancel Their Memberships (And How to Prevent It)
By: Laurie Fries Published on: 26/05/2025Here are the six most common reasons clients cancel their memberships in spas, salons, and med spas and the practical, proven solutions to prevent it: personal connection, consistent service, and front desk training to boost retention and build long-term client loyalty.
Personal InterestFront Desk / Sales TeamMember Experience
