The Blog
Rebooking Without Pressure: How to Turn Every Service into an Invitation
by: Laurie FriesPublished on: 02/02/2026In the competitive world of wellness and beauty services, one of the most significant challenges businesses face is keeping appointment books full and clients coming back for regular treatments.
Great Teams Don’t Happen by Accident — They’re Built with Intentionst
by: Laurie FriesPublished on: 01/07/2025Strong front desk and sales teams don’t happen by chance—they’re intentionally built through hiring for attitude, energy, and a genuine desire to make customers feel valued. And when paired with consistent training, your business can turn everyday interactions into meaningful connections that boost memberships, referrals, and long-term loyalty. Learn some of the ways you can start doing this.
6 Reasons People Cancel Their Memberships (And How to Prevent It)
by: Laurie FriesPublished on: 26/05/2025Here are the six most common reasons clients cancel their memberships in spas, salons, and med spas and the practical, proven solutions to prevent it: personal connection, consistent service, and front desk training to boost retention and build long-term client loyalty.
