The Blog
New Blog PoGreat Teams Don’t Happen by Accident — They’re Built with Intentionst
By: Laurie Fries Published on: 01/07/2025Strong front desk and sales teams don’t happen by chance—they’re intentionally built through hiring for attitude, energy, and a genuine desire to make customers feel valued. And when paired with consistent training, your business can turn everyday interactions into meaningful connections that boost memberships, referrals, and long-term loyalty. Learn some of the ways you can start doing this.
6 Reasons People Cancel Their Memberships (And How to Prevent It)
By: Laurie Fries Published on: 26/05/2025Here are the six most common reasons clients cancel their memberships in spas, salons, and med spas and the practical, proven solutions to prevent it: personal connection, consistent service, and front desk training to boost retention and build long-term client loyalty.
In membership sales, what's really behind the objection: "Let me think about it."
By: Laurie Fries Published on: 07/05/2025The real reasons behind the common membership sales objection, “Let me think about it,” and offers practical, empathy-driven strategies for overcoming it. By understanding what’s truly holding potential members back, spa owners and sales teams can build trust, personalize their approach, and increase conversions.
Why Hiring Seasoned Professionals Could Be Your Spa’s Secret Weapon
By: Laurie Fries Published on: 07/05/2025The great thing about hiring older employees is their life experience. They're not all well-verses in lots of different things and can make conversation on just about anything, but they are going through the same issues much of your customer demographic is - aging and all the "fun" stuff that comes with that. They can therefore empathize and also make great product and service recommendations!
