The Blog
Rebooking Without Pressure: How to Turn Every Service into an Invitation
by: Laurie FriesPublished on: 02/02/2026In the competitive world of wellness and beauty services, one of the most significant challenges businesses face is keeping appointment books full and clients coming back for regular treatments.
From Receptionist to Revenue Engine: Training Your Front Desk to Sell with Confidence
by: Laurie FriesPublished on: 19/01/2026In today's competitive spa and wellness industry, the front desk is more than just the first point of contact; it's a vital component of the sales engine that keeps the business thriving.
Beyond the Semi-Annual Corporate Visit: Digital Training That Actually Sticks
by: Laurie FriesPublished on: 08/12/2025Most spa and wellness owners know sales training is important—but the way it’s delivered often sets their team up for failure. The typical approach? Bring in a consultant once a year for a big “sales day,” hand out a binder of scripts, and expect lasting change.
From Fear to Confidence: Helping Staff Overcome Sales Anxiety
by: Laurie FriesPublished on: 26/11/2025For employees who entered the spa and wellness field to help people relax and feel better, the idea of “selling” can feel like the opposite of what they signed up for.
