The Blog
New Blog PoGreat Teams Don’t Happen by Accident — They’re Built with Intentionst
By: Laurie Fries Published on: 01/07/2025Strong front desk and sales teams don’t happen by chance—they’re intentionally built through hiring for attitude, energy, and a genuine desire to make customers feel valued. And when paired with consistent training, your business can turn everyday interactions into meaningful connections that boost memberships, referrals, and long-term loyalty. Learn some of the ways you can start doing this.
6 Reasons People Cancel Their Memberships (And How to Prevent It)
By: Laurie Fries Published on: 26/05/2025Here are the six most common reasons clients cancel their memberships in spas, salons, and med spas and the practical, proven solutions to prevent it: personal connection, consistent service, and front desk training to boost retention and build long-term client loyalty.
Stop Doing These Things if You Want a Thriving Business
By: Laurie Fries Published on: 21/05/2025Struggling with lost revenue and missed appointments? Learn to set boundaries, hire the right team, and boost customer retention. Implement strategies to increase sales, improve service quality, and build a thriving, membership-based business today!
In membership sales, what's really behind the objection: "Let me think about it."
By: Laurie Fries Published on: 07/05/2025The real reasons behind the common membership sales objection, “Let me think about it,” and offers practical, empathy-driven strategies for overcoming it. By understanding what’s truly holding potential members back, spa owners and sales teams can build trust, personalize their approach, and increase conversions.
